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Privacy Policy

PRIVACY POLICY

This Privacy Policy describes the policies and procedures of Elite Errand Concierge Services, LLC (Elite) on the collection, use and disclosure of your information when you use our service, and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Elite is committed to safeguarding the privacy of our users. We want to assure you that we do not share your personal information with third parties for marketing. This privacy policy outlines how we collect, use, and protect the information you provide to us.

INFORMATION COLLECTION:

We collect only the information necessary to provide and improve our services. This may include your name, email address and phone number, along with the details you send us through our forms, such as a Careers application or a Territories inquiry. We do not sell, rent, or share this information with any third parties for marketing or any other purpose outside of providing our services.

HOW WE USE YOUR INFORMATION:

The information collected is used solely for communicating with you as the intended party. We do not share or sell your personal information with external parties for marketing or any other purposes. Additionally, no mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We may use personal data for the following purposes:

  • To provide and maintain our service, including to monitor the usage of our service.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased, or of any other contract with us through the Service.
  • To contact you: by email, telephone calls, or SMS regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable.
  • To provide you with news, special offers and general information about other goods, services and events we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information.
  • To manage your requests: to attend and manage your requests to us.

Information you send us through a form on this website is stored by our website provider and delivered to us so we can respond.

SERVICE PROVIDERS:

We use a small number of service providers to run the business, and they process information only to provide their service to us:

  • Netlify hosts this website and collects our form submissions.
  • Google provides our booking calendar, email, contacts, and website analytics.
  • Wix holds our domain registration and a backup copy of our website.
  • Nextiva provides our phone service, including calls and text messages.

We do not sell your personal information, and none of these providers may use it for their own marketing.

SMS DISCLOSURE

By reaching us by SMS, you agree to receive recurring messages from Elite. Message and data rates may apply. Message frequency depends on your interactions and preferences. You can reply STOP to opt out of future messages or HELP for more information.

No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

DISCLOSURE OF YOUR INFORMATION

Elite does not share any client data with third parties for marketing or promotional purposes. We may disclose your information only in the following limited circumstances:

  • We have obtained your consent.
  • We need to enforce our Terms of Service.
  • We share information with service providers and partners that have signed non-disclosure agreements with us and who have a need to know in order to provide a service to us.
  • We may provide such information to a company controlled by or under common control with Elite.
  • We respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims.
  • When we believe it is necessary to disclose Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, emergency situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
  • We transfer Personal Information about you if Elite or its assets are acquired by or merged into another company (including in bankruptcy or similar proceedings).

We may share aggregated, non-identifiable information with others without further notice to you, such as statistics about how our Service is used.

INTERNATIONAL DATA TRANSFERS

Your Personal Information may be transferred to and processed in locations outside of your state, province, country or other governmental jurisdiction and may be subject to different data protection laws than those in your jurisdiction. We take steps to ensure that your data is handled securely and in line with this Privacy Policy.

DATA RETENTION

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes data needed to comply with legal obligations, resolve disputes, and enforce our agreements.

COOKIES AND TRACKING TECHNOLOGIES

Our Service uses cookies and similar tracking technologies. Cookies are small files placed on your device that allow us to recognize your browser, keep the site working properly, and understand how visitors use the site through Google Analytics, so we can improve it. We do not use cookies for tailored advertising. You can disable cookies in your browser settings.

CHILDREN:

Our service is not directed to children under 13, and we do not knowingly collect personal information from them.

YOUR CHOICES:

You have the right to access, correct, or delete your information. If you have any concerns or questions regarding your privacy, please contact us at clientcare@elite2help.com or call 651-401-6111.

Policy Changes:

We may update our privacy policy from time to time. Any changes will be communicated to you, and you are encouraged to review this page for the latest version.

Last updated: November 8, 2026